Return Policy

100% Satisfaction Guaranteed

We stand behind everything we sell. If you are not satisfied with your Pipe Vent Shield purchase, you can return it for a replacement or refund. Items must be returned within 30 days of purchase.

Sterling Hill Innovations’ guarantee doesn’t cover damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time within 3 years of purchase.

Returning or Exchanging Items

You can return or exchange purchases from Sterling Hill Innovations by mail, regardless of whether you made your purchase online or by phone.

You must have a proof of purchase (receipt or shipping invoice) for all returns and exchanges.

Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise.

Returns and Exchanges by Mail

If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Sterling Hill Innovations is not responsible for packages lost in transit without proof of tracking.

Packages must be postmarked within 30 days of purchase.

If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.

Return Shipping Address:

Sterling Hill Innovations
P.O. Box 122
Ogdensburg, NJ 07439